Call Centers in India

Global organizations have always preferred outsourcing call center services to India, when compared to outsourcing to China, Philippines, Malaysia and other Asian countries. India has always been the most preferred outsourcing location, because call centres in India offers a wide variety of advantages that other countries do not offer. Today, having call centers in India has become the norm for several global companies. India has been able to effectively meet the growing international demand for call center outsourcing services by providing cost-effective services and customer-oriented call centers. Many international organizations are also setting up call centres in India, because India has a large qualified workforce and can also provide cost-effective call center outsourcing services. Outsource call center services to India and give your organization a competitive edge. The following are a list of reasons why outsourcing call center services to India makes business sense.

Why outsource to call centers in India?

1. Large and educated workforce

Call centers in India have a largest number of qualified, tech-savvy, IT literate, trained, skilled and experienced professionals. India has the largest English-speaking population after the USA. India’s large and well-educated workforce has been one of India’s main advantages over other countries. India will continue to have a well-educated and large workforce, because India has an ever increasing number of college graduates and a large number of successful training industries. These factors ensure that India’s resources will keep increasing year after year.

India’s large manpower is willing to work for a lesser price. In a call center operation, manpower typically accounts for 55 to 60 percent of the total cost. In India, manpower is available at a fraction of the cost overseas. Initial investment in infrastructure and training can be expensive and make one believe that the promise of cost reduction is false. However, there will be savings and the fact that several global giants continue to set up call centres in India is proof of this.

2. Specialized call center outsourcing services

Call centers in India have experience in offering a number of call center outsourcing services, such as, inbound call center, telemarketing services, technical helpdesk services, CATI services, disaster recovery services, email support services and chat support services amongst others. Call centers in India can also provide a host of IT enabled services, such as, helpdesk services, accounting services, transaction processing services, remote network management and end-to-end processing amongst others. Call centers in India can offer expert product specific solutions, such as risk modeling, data mining, actuarial services and underwriting variation analysis. Call centers in India offer cost-effective call center outsourcing services without compromising on quality. Call centers in India also have the best of technology, people, processes, resources, operational expertise.

3. Time Zone Advantages

More and more global organizations have been outsourcing call centers to India, because of India’s time zone advantages. India’s twelve hour time difference enables global organizations to provide their customers with 24x7x365 days services. By taking advantage of India’s time difference, companies in the U.S have been able to ensure that their customers receive round-the-clock customer support. By outsourcing call centers to India, you can take advantage of India’s time zone advantage.

4. India’s Policies

The Indian government has extended its support to the outsourcing and IT industry. The government of India has allowed duty free exports of capital goods and has provided tax exemption on the export of ITES. The Indian government has also aided the Indians in building software technology parks that have the latest in telecom facilities and infrastructure. This support from the Indian government has gone a long way in making India the world’s most preferred outsourcing location.

5. Latest Technology and High-end Infrastructure

Call centers in India employ the use of the latest technology, the best software and high-end infrastructure to provide high-quality customer support services. India has also experienced privatization and reduction in the tariff of internet services, telecom, cellular services and paging services. This has given India an advantage over other locations, in terms of infrastructure. India has the largest number of state-of-the-art call centers in the world. The Government of India has recognized the potential of IT-enabled services and has taken positive steps by providing numerous incentives.

6. Cost-effective call center services

Another important factor why global organizations prefer outsourcing call centers to India is because call centers in India offer cost-effective customer support services without compromising on quality. With the low cost of manpower available in India, Indian call centers have been able to provide high-quality call center outsourcing services on a 24x7x365 days basis, at a cost which is more than 50% less if performed in the U.S or U.K. These reasons have encouraged more global corporations to outsource call center services to India, because they can get access to quality call center outsourcing services at a cost-effective price.

7. India enjoys the confidence and trust of global organizations

India has been one of the first nations to step into the call center outsourcing industry. Global organizations have already outsourced call centers to India and have found India to be an ideal outsourcing provider. Today, some of the world’s global giants have a base in India, from where they provide customer support services to their worldwide customers on a 24x7x365 days basis. These successful call center outsourcing ventures have encouraged more and more global organizations to outsource call center services to India and give their organization a competitive advantage.

Outsource 800 answering services

Are you facing problems with your call answering services? Are you missing a lot of calls and as a result losing out on business deals? If your organization is facing a similar situation, consider hiring the 800 phone services of O2I. Outsource2India is one of the world’s leading providers of offshore 800 answering services. Several global customers have partnered with O2I and have experienced the benefits of outsourcing toll free answering services to an expert.

At O2I our primary goal is to help customers maximize their revenue by making the communication process simple and by getting rid of missed calls which can result in a loss of business opportunities. We can ensure that all your calls are being answered quickly, politely and professionally. Choose O2I as your call answering service partner today and never again miss another business opportunity.

What are 800 phone answering services?

An 800 number is a special toll free answering service where the person who is calling the number is not charged for the call by the telephone operator. Instead the party that receives the call pays for the call to the telephone operator.

The charges are usually based on certain factors like the amount of usage and the cost of the trunk lines. There might also be a monthly service charge payable. 800 numbers are usually used by both large and small businesses. They usually include the area codes like 800, 888, 855, 866, 844, 877, 833 and 822.

What are the advantages of using 800 toll-free answering services?

There are various advantages that you can benefit from when you opt for 800 phone answering services. They are as follows:

* A toll free number can make you more accessible to your valuable customers
* 800 answering services goes a long way in portraying that you are proactive and sensitive to the needs of your customers
* The 800 answering line will be solely dedicated to you and will be answered by customer support executives who are specially trained in attending to 800 phone services
* By investing in a dedicated toll free line you can be assured of high customer satisfaction and an increase in sales

Invest in a dedicated toll free line and experience an increase in your revenue.

Why outsource answering services?

* Outsourcing call answering services to an experienced 800 phone answering provider can help you streamline your business processes so that you can use your resources more productively
* Benefit from huge cost and time savings by outsourcing toll free answering services
* Once you outsource your mundane, yet important 800 answering services to an outsourcing provider you can concentrate on taking up new initiatives that can enhance your bottom line

Offshore Call Center Services

Today, India has become the outsourcing hub of the world. As more organizations understand the importance of focusing on their core competencies, they are turning to Indian offshore call center providers to manage their critical but non-core processes. This strategy helps them strengthen their brands and better manage their reactions to changing market dynamics.

Indian call centers offer a wide range of services that suit diverse customer needs. Whether you want to offshore the handling of customer inquiry calls or are looking for a call center that acts as a technical helpdesk, Indian call center companies can provide a solution that takes care of your exact needs. With their focus on putting customers first, Indian call centers have made India a front-runner in the global outsourcing arena.

India – The ideal outsourcing location

India has extensive experience of working with diverse customers in different industries. Corporate giants in the United States, Europe, and Japan as well as many Fortune 500 companies are leveraging the expertise of Indian service providers to minimize costs without compromising on quality.

Offshore call center outsourcing to India offers the following benefits:

* Time zone advantages – The difference in time zones between India and countries like the U.S. and U.K. makes India a great option for companies looking to provide their end customers with 24x7 customer support or helpdesk services
* A vast English-speaking population – India has a large pool of English-speaking professionals that can provide first-time resolution for customer calls
* Favorable government policies – The Government of India’s favorable policies have supported the growth of the IT enabled services (ITES) industry. Some of the positive steps taken by the government to underline this commitment are:
o A separate Ministry of Information Technology was set up to expedite swift approval and implementation of IT projects and to streamline the regulatory process
o Software Technology Parks (STPs) with state-of-the-art IT infrastructure and telecom facilities have been established. They provide a "single window clearance" for all regulatory compliance issues
o 100% foreign ownership is permitted in the ITES industry unlike other sectors where foreign ownership is restricted
* Effective communication networks – Because of privatization and a drastic reduction in the tariff of basic telecom, cellular, and internet services, India enjoys an infrastructural advantage like never before. Global companies can leverage this to their advantage
* Access to leading practices – Indian offshore call center providers have the capability to provide a range of offshore call center services since they have exposure to working with clients in many different industries. They can give companies access to a specialized knowledge base
* Better resource allocation – Leveraging the expertise of Indian offshore call centers can help a company shift its focus from transactional activities and reporting to value-added business analysis

In this way, India has many advantages that help its offshore call centers provide cost-effective solutions to global organizations.

What can you outsource to India?

Indian offshore call centers provide a wide range of services, which can be customized to meet your unique requirements. These include:

* Phone support services
o Customer service
o Pre-sales, post-sales, and order fulfillment
o Technical support
o Credit management services
o Verification services
* Telemarketing services
* Email support services
* Chat support services
* Disaster recovery services

In this way, depending on your particular requirements, an offshore call center in India can provide a variety of solutions.

Comprehensive offshore call center services help you stay connected with your customers round-the-clock. We know that satisfied customers keep coming back to you for more business and are more likely to stay with you even in times of big changes. We are committed to providing quality services that help you build this customer loyalty.